Going back to 2009, BusinessWeek shared a series of examples where companies were caught by surprise over the stories and updates shared by employees on social networks. The article offered simple advice to help businesses shape their presence rather than react to it, “To prevent information leaks and other liabilities, companies are drafting guidelines for social media interaction.”
It is paramount that every company, regardless of size, industry, or location, immediately draft and circulate guidelines and policies – whether or not social media is practiced officially or unofficially within the organization. The larger the company the greater the imminent risk and drafting policies and providing the training necessary to representatives and employees alike, will prevent unwanted details from spreading. Accordingly, it will encourage the propagation of desirable information.
Employees are enraptured with Twitter, Facebook, YouTube and other social networks and the sense and sensibility that governs self-restraint and judgment is, for the moment, circumvented by the public recognition that ensues after pressing the “publish” button. In some regards, social media clouds our gift of inner monologue and common sense exchanged in part for instant recognition.
This is more than publishing and it’s far more important than empowering employees with the ability to chat online. It’s our responsibility to contribute to the increase of a significant, tuned, and strategic signal over noise. I assure you that in doing so, you will earn a place among the elite in the ranks of social, new, and emerging media practices within your organization.




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